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ith a recognizable device, you should encourage the customer to replace it. Your customer will be happier with the overall service if you provide faster service because you are working within your comfort zone. Plus, by adding items that are familiar to you, you are preparing the client to work better with you in the future. Working with those in the midst of IT emergencies thus becomes the same as working with regular on-going clients. By streamlining the type of server, backup software program, anti-virus solution, etc., you are providing better service and do not have to keep track of a variety of upgrades, renewals and replacements for many different types of systems, procedures and products. If you manage IT emergencies well and prioritize them with a systematic list and consistent procedures, your clients will be open to your recommendations and more likely to hire you in the future or use your services as on-going support. Copyright MMI-MMVII, Small Business Computer Consulting .com. All Worldwide Rights Reserved. {Attention Publishers: Live hyperlink in author resource box required for copyright compliance} Joshua Feinberg helps small business computer consulting firms get more steady, high-paying clients. Learn how you can too. Sign-up now for your free access to a one-hour audio training program on Small Business Computer Consulting Tips.
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